Case study · voice AI for restaurants

An AI host that answers every restaurant call.

74%of calls handled without staff picking up

136bookings by voice, per venue, per month

11 hrsof staff phone time returned per month

The problem

Restaurants get the most calls at exactly the moment nobody can answer — during service. Staff leave tables to pick up the phone, or the call rings out and the guest books somewhere else. After closing, every call is lost.

What we built

Answers on the first ring

Every call, during service and after hours, in the caller's language.

Takes bookings and orders

Checks live availability, books the table, and confirms by text.

Answers the everyday questions

Opening hours, menu, allergens, parking — from the restaurant's own information.

Hands the unusual to staff

Large groups, events and complaints go to a person, with a summary of the call.

The result

Three in four calls never need a person. Each venue takes around 136 bookings a month by voice, and staff get back 11 hours a month they used to spend on the phone — time that goes back to guests.

Kent Kho · CEO, Planet Kuching · client since 2016

Products we've built and run

Before agents, we shipped software that had to stay up.

ExploreTECH

The first digital marketplace for hospitality and travel technology in the Middle East and Africa: 700+ products from 350+ tech providers, in English and Arabic.

Pawspact

An animal welfare app in the UAE: rescuers get treatment quotes from clinics and pay securely in the app. 15,000 monthly active users.

AMB e-learning course dashboard on a laptop

AMB

An e-learning platform approved by Ontario's Ministry of Transportation for G1 driver training. Used by 70+ schools and 5,000+ students a month.

dBazzar

A marketplace app for food, pharmacy, groceries and government services, with an e-wallet. 10,000 users in its first three weeks.

Spatay

A travel booking site for 400+ airlines and 250,000+ hotels. The first Pakistani portal connected directly to British Airways.

E-KISS

KPI reporting for government-run water treatment plants, serving 700,000 residents.

Emile Rassam

Half a dozen B2B and B2C e-commerce sites for a textile group, plus a Microsoft Dynamics ERP integration.

Book a free 30-minute call.

Tell us where your team loses the most time. You'll talk to someone who has built this before — and if AI isn't the right fix, we'll say so.

01We look at the work, the tools you use and where the hours go.

02You get a plain recommendation: what to automate first, and what to leave alone.

03If it makes sense, a written proposal within three working days — with the number we'd be measured on.

No upfront fee · No sales sequence · No 40-page questionnaire

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